Frequently Asked Questions

Learn more about Illuminarium Las Vegas and answer any questions you may have.


What is Illuminarium? What will I experience?
Do you offer different experiences?
How do I know which show is playing?
Does Illuminarium offer 21+ Experiences?
Is there seating inside Illuminarium?
Do I need to wear headphones or goggles?
Are there Live Animals at Illuminarium?
What is our Sensory Inclusive Viewing Experience?


What is considered a group?
What is your cancellation/refund policy?
How will we receive our tickets?
Can we make changes to our tickets or orders once arriving at Illuminarium?
What is included in the ticket price?
Can group tickets be purchased the day of our visit?
We have our tickets. What do we do when we arrive?
How do timed tickets work?
What if we are running late?
Is Illuminarium accessible for guests with limited mobility?
Are pets allowed?
Can we take pictures?
Can we bring outside food or drinks?
What is the refund policy? What if some of our group do not attend?
How much time do we need to visit Illuminarium?
Do you offer dining options for groups?
Is there a gift shop at Illuminarium?
What is the appropriate age range for guests visiting Illuminarium?
Do you offer guided tours?
Does Illuminarium provide motor coach/bus parking?
Is there an ATM available at Illuminarium?
What is the appropriate age range for guests visiting Illuminarium?
Do children aged 2 and under require a ticket?
Can we change our reservation?
What if I have a question that was not answered here?


Where are you located?
Is there parking at Illuminarium?
What is the recommended age to visit Illuminarium?
What family-friendly amenities to you provide?
Are strollers permitted inside Illuminarium?
Is Illuminarium ADA accessible?
Are service animals allowed inside Illuminarium?
Do you have public restrooms?
Do you have wheelchairs available for rent?
What do I do if I have any questions about accessibility / special accommodations?


What are your hours?
How do I book my corporate event, party or other private event at Illuminarium?
Does Illuminarium offer an educational program for schools?
Is photography allowed?
Is outside food and drink permitted?
What items are prohibited at Illuminarium?
What COVID policies do you have in place?
Can I get a press pass or be an Illuminarium influencer?
Anything else I should know?
I have a question that wasn't addressed here. Who can I contact?