To modify the date and/or time of your ticket, visit your booking portal, Use your order number and the email address used when purchasing to log in, Select the experience that you need to change from the list on the left hand side of the screen, Select your new date/time, Click “Save Changes” at the bottom of the screen. Your tickets will be automatically updated to reflect your new selection.

You may upgrade your tickets at the box office upon arrival to Illuminarium on the day of your visit.

Illuminarium does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket. For tickets that include a timed dinner seating, no refund will be offered for missing your seating time. Illuminarium will make best efforts to honor your ticket pending availability, but no guarantees are made.

However, if your cancellation request occurs 48 hours prior to booked time, a full refund will be honored.

Any cancellation request received on the same day as the booked time will not be accepted, and the full amount will be charged with no refund.

Late arrivals will be accommodated based on capacity – you may be required to wait until the first possible open time slot. We encourage you to arrive at your scheduled time to avoid any delays. In the event a guest arrives late for the purchased ticket time, the Illuminarium team will make all possible accommodations to offer the guest the next available showing on a first come first serve basis. If unable to reschedule, all unused tickets lose validity upon the closing of Illuminarium on the date for which the ticket was purchased, unless otherwise stated or agreed to by Illuminarium management. Any decision related to extended or altered validity of admissions is wholly at Illuminarium Management’s discretion.

If you have celebrated your 3rd birthday, you are required to have a ticket to enter the attraction. Tickets can be purchased in advance here.

No ticket is needed to access the Illuminarium Shop or Café.

We strongly recommend purchasing your timed tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time.

Your admission is reserved for the date and time printed on the ticket. Arrive at your specified time and proceed to the main lobby. Our All-Inclusive Experience offers All Day Access - come at any time during the daytime hours on the date printed on your ticket!

No, we can scan your ticket directly from your mobile device. Please have the tickets pulled up on your phone when you get in line.

Yes, please visit our Groups page to learn about the benefits of booking groups of 10+.

We are located at 550 Somerset Terrace in the Common Ground complex between TWO Urban Licks and New Realm Brewery on the Eastside Trail of the Atlanta BeltLine. We are walking distance from Ponce City Market and Krog Street Market.

We are located on the very busy Atlanta BeltLine - please allow extra time for parking, particularly Friday-Sunday!

On site parking is Valet Only ($3 for Illuminarium visitors with proof of admission presented to valet. Illuminarium does not validate). There are additional paid public lots in walking distance of Illuminarium (view a map here):

• North & Line Public Parking at 385 N. Angier Ave
• BeltLine Parking next to Kroger at 725 Ponce De Leon Ave NE
• Ponce City Market Parking at 675 Ponce De Leon Ave NE

All Ages are welcome at Illuminarium. Children 12 and under must be accompanied by an adult, and children under the age of 3 are not required to have a ticket.

While we have realistic projection and loud sounds (like thunder or a rocket launch), there are no moments meant to be intentionally frightening. Some experiential aspects of the attraction may be overwhelming for younger children.
If your child is easily overwhelmed or scared, the Illuminarium team recommends you have enough adults in the group to deal with a possible departure of one adult to assist the child.

Illuminarium After Dark is open to 21+ only and valid government-issued ID must be presented prior to entry.

Our Family Restroom contains a diaper changing station and is located inside the Illuminarium Café.

Yes. Illuminarium does not offer storage for unused strollers. Wagons or other similar equipment is not permitted.

Yes. There is dedicated parking in the public lot behind Illuminarium with a ramp to enter the breezeway and proceed to the opposite end to our main entrance.

There are no stairs in the Illuminarium attraction, and all height transitions meet ADA requirements. As the attraction is a walking and standing experience, guests using wheelchairs may request support from any Illuminarium team member to ensure they receive assistance in finding a location where their line of sight is not disrupted by others. Illuminarium is committed to assist in these scenarios, although we cannot guarantee the behavior and consideration of all visitors. There is also limited seating inside the attraction. For complete Accessibility information, click here.

Please email us at atlanta@illuminarium.com 24 hours prior to your visit, call 404-341-1000 prior to arrival, or request help from one of our team members upon arrival at the attraction.

While our standard operating hours are 10AM-5PM, daily hours and closures may vary. Visit Hours & Location for detailed daily opening hours. Our 21+ Experiences (Illuminarium After Dark & The Bar at Illuminarium) are available Thursday-Sunday evenings.

Visit our Private Events page for more information on how to host a memorable event with us.

Visit our Groups page to request more information on the STEAM-based curriculum we offer for grades K-12.

Personal photography is allowed, and we recommend turning off your flash for the best photos. No professional photography, tripods, or videography of any kind are permitted.

Outside food or drink are not permitted in the attraction, in our café, or on the café patio unless specifically agreed to by Illuminarium management. When dining with us, guests are invited to let our team members know of specific dietary requirements or food allergies in advance of ordering.

Firearms or any other type of weapon (knives, box cutters, nun-chucks, mace, pepper spray, stun guns or tasers, laser pointers or any other potential weapon determined at the discretion of an Illuminarium representative) are not permitted on Illuminarium premises. Fireworks are strictly forbidden.

No bicycles, scooters, tricycles, skate boards, roller/in-line skates or shoes with wheels (wheelies) are permitted on the Illuminarium premises.

Illuminarium welcomes guests using power-driven mobility devices. Due to the nature of the attraction’s general layout, design and available space, the use of motorized equipment like Segways and electric scooters is prohibited on Illuminarium’s premises.

Effective December 21, 2021, masks are required indoors for all guests visiting Illuminarium.

A thermal temperature check will automatically take each guest’s temperature upon entry. Additionally, PureAir ARC Technology is utilized throughout Illuminarium. This is an air purification technology developed by NASA for the International Space Station that is not only able to instantly kill pathogens via UVc light but also provide a continuous disinfection through oxidizing molecules in our air and on surfaces throughout the day.

For all press/media/influencer inquiries, please contact us at info@illuminarium.com.