Frequently Asked Questions

The Experience

What is Illuminarium? What will I experience?

From exhilarating natural wonders to enriching cultural moments and beyond, Illuminarium delivers a sensory experience like no other by fully immersing you in the world’s most extraordinary experiences.

The Illuminarium is brought to life through an unprecedented blend of 4K laser projection providing guests a connected and shared entertainment journey, audio beams creating a unique and precise sound experience for each individual, in-floor haptics producing realistic sensations for visitors, and even scent, adding authentic enhancement to the immersive experience. Our cinematic immersion will place you into the middle of the narrative unfolding around you. This is achieved with no wearable hardware of any kind - this is not a 3D or 4D experience.

Strobe effects, gentle floor vibration, immersive sound, and realistic & responsive projection may all be part of the show you experience, but nothing is intended to be frightening or disorienting. The intensity of the various elements will depend on the featured show.

The experience takes place completely indoors within two rooms. Our café offers an outdoor patio that opens directly onto the BeltLine.

Are there live animals in the Illuminarium?

WILD: A Safari Experience was filmed on location in Africa, and all animals are being projected in a 360-degree environment. No live animals are part of this experience.

How long should I plan to spend in the Illuminarium?

We estimate your experience will last approximately 45-60 minutes depending on the show. We encourage you to continue your experience with a visit to our indoor/outdoor cafe where we will be serving local favorites along with show-inspired items. The café also offers a full bar. You can complete your experience with the Illuminarium Shop, where in addition to souvenirs from the experience, we also have show-inspired souvenirs, home decor, and jewelry.

Is there seating inside Illuminarium?

You can move around the experience at your leisure and have free range throughout. There is limited seating to enjoy the experience from a different perspective if desired. The experience takes place in a space of approximately 10,000 square feet – from end to end it is approximately 220 feet.

Do I have to wear any goggles or headphones inside the Illuminarium?

There is no wearable hardware of any kind required to enjoy Illuminarium. Our cutting-edge technology will be all you need to be fully-immersed in the experience.

Do you offer different experiences?

We constantly have new shows under development! WILD closes on November 24. WINTERLAND premieres November 26 for a limited holiday run through January 2. SPACE is launching Spring 2022.

Does Illuminarium offer a nighttime experience?

Our 21+ experience, (currently WINTERLAND After Dark), is available on select evenings. This premium experience includes one complimentary beverage from our bar (beer / wine / cocktail). Tickets can be purchased here.

Tickets

Can I reschedule my tickets to another date/time or upgrade my ticket?

To modify the date and/or time of your ticket, visit your booking portal, Use your order number and the email address used when purchasing to log in, Select the experience that you need to change from the list on the left hand side of the screen, Select your new date/time, Click “Save Changes” at the bottom of the screen. Your tickets will be automatically updated to reflect your new selection.


You may upgrade your tickets at the box office upon arrival to Illuminarium on the day of your visit.

What is your cancellation/refund policy?

Illuminarium does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket. For tickets that include a timed dinner seating, no refund will be offered for missing your seating time. Illuminarium will make best efforts to honor your ticket pending availability, but no guarantees are made.

However, if your cancellation request occurs 48 hours prior to booked time, a full refund will be honored.

Any cancellation request received on the same day as the booked time will not be accepted, and the full amount will be charged with no refund.

What if I arrive later than my entry time?

Late arrivals will be accommodated based on capacity – you may be required to wait until the first possible open time slot. We encourage you to arrive at your scheduled time to avoid any delays. In the event a guest arrives late for the purchased ticket time, the Illuminarium team will make all possible accommodations to offer the guest the next available showing on a first come first serve basis. If unable to reschedule, all unused tickets lose validity upon the closing of Illuminarium on the date for which the ticket was purchased, unless otherwise stated or agreed to by Illuminarium management. Any decision related to extended or altered validity of admissions is wholly at Illuminarium Management’s discretion.

Do I need a ticket to enter Illuminarium?

If you have celebrated your 3rd birthday, you are required to have a ticket to enter the attraction. Tickets can be purchased in advance here.

No ticket is needed to access the Illuminarium Shop or Café.

Do I need to purchase my ticket in advance?

We strongly recommend purchasing your timed tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time.

How do timed tickets work? What are timed tickets?

Your admission is reserved for the date and time printed on the ticket. Arrive at your specified time and proceed to the main lobby. Our All-Inclusive Experience offers All Day Access - come at any time on the date printed on your ticket!

Do I have to print my ticket?

No, we can scan your ticket directly from your mobile device. Please have the tickets pulled up on your phone when you get in line.

Do you offer group discounts?

Yes, please visit our Groups page to learn about the benefits of booking groups of 10+.

Do you offer military discounts?
Active Duty and Reserve members of the U.S. Armed Forces as well as Military Retirees will receive discounted admission for next available entry when they present their valid Armed Forces ID card at our Ticketing Counter.
Please note that discounted admission applies to the service member and up to 3 additional family members or guests.
Do you offer gift certificates?
At this time, we do not offer gift certificates but they are currently in development.

Groups

What is considered a group?
Groups of 10 or more, including but not limited to tour groups, schools, scouts, camps, family reunions, social groups, and employee outings.
How do we purchase tickets?
To purchase 10-19 tickets, please click here. To purchase 20 or more tickets, click here, fill out the form and a representative will contact you. group-experiences
How will we receive our tickets?
You will receive a confirmation email once your reservation has been paid. Please show that email at the Box Office to receive your tickets. You do not need to print anything prior to arrival.
Can we make changes to our ticket order or reservation upon arrival at Illuminarium?
All group sales ticket orders and reservations must be paid in advance and any changes must be made with the Group Sales Department prior to your visit.
What is included in the ticket price?
All tickets include admission to Illuminarium. We offer various ticket options, so please ask your Group Sales representative for more information.
Can group tickets be purchased the day of our visit?
Same day tickets can be purchased on our website. We recommend you book at least one day in advance to guarantee ticket availability. Group discount pricing will not be available unless purchased in advance.
We have our tickets. What do we do when we arrive?
If you already have your tickets, you may proceed to the main entrance of Illuminarium to begin your experience. If you only have your email confirmation, please go to the Box Office to pick up your tickets.
How do timed tickets work?
Your admission time is reserved for the date and time printed on your ticket. Please arrive a few minutes prior to your scheduled time and proceed to the Illuminarium entrance.
What if we are running late?
You may enter Illuminarium up to 15 minutes after the time printed on your ticket. If you arrive later, you may need to pay a rebooking fee. Allow extra time for parking.
Is Illuminarium accessible for guests with limited mobility?
Illuminarium is ADA compliant and is wheelchair accessible via access from the BeltLine as well as the main parking lot.
Are pets allowed?
No animals are permitted into or on the property of Illuminarium. Exceptions to this policy are limited to (1) service animals and service animals in training; and (2) police or other certified assistance animals will be permitted by a qualified handler on official business.
Can we take pictures?
Yes, we encourage guests to take photos and videos with hand-held devices during your visit. No professional photography is allowed. And don’t forget to tag us @illuminariumATL!
Can we bring food or drinks?
No outside food or beverages may be brought in to Illuminarium. We offer an on-site café if you would like to dine during your visit.
What is the refund policy? What if some of our group do not attend?
Illuminarium does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket.
How much time do we need to visit Illuminarium?
We suggest allowing 45-60 minutes for your Illuminarium experience. And be sure to allow time to visit the Illuminarium Café and Shop.
Do you offer dining options for groups?
Yes, we offer take-away box lunches as well as our Café for food and beverage options.
Is there a gift shop at Illuminarium?
Yes, the Illuminarium Shop offers a wide variety of specialty items to commemorate your visit.
What is the appropriate age range for guests visiting Illuminarium?
Illuminarium is appropriate for guests of all ages.
Do you offer guided tours?
For WILD, Illuminarium offers a Safari Guide as an add-on to group tickets purchased. We also offer a ticket option with a Guidebook for behind the scenes information about your safari.
Does Illuminarium provide motor coach/bus parking?
Yes, we have limited parking available onsite for large transportation vehicles.
Is there an ATM available at Illuminarium?
No, Illuminarium does not have an ATM on property. Cash is not needed for any reason inside Illuminarium.
Do children aged 2 and under require a ticket?
No, children 2 and under do not require a ticket for the Standard Experience.
Can we change our reservation?
If you booked your group through the Group Sales department, we can change your reservation to a mutually agreeable date/time up until the final payment is due. If you need to purchase additional tickets after your final payment, you may do so up to 48 hours prior to your visit at the discounted group rate. After the 48-hour point, you may purchase additional tickets at the box office at full price. Admission is not guaranteed for the same time for tickets purchased outside of the group reservation.
What if I have a question that was not answered here?
Many additional questions are answered at our General FAQ page. You may also reach out to your Group Sales representative directly to assist.

Access

Where are you located?

We are located at 550 Somerset Terrace in the Common Ground complex between TWO Urban Licks and New Realm Brewery on the Eastside Trail of the Atlanta BeltLine. We are walking distance from Ponce City Market and Krog Street Market.

Is there parking at Illuminarium?

We are located on the very busy Atlanta BeltLine - please allow extra time for parking, particularly Friday-Sunday!

On site parking is Valet Only ($3 for Illuminarium visitors with proof of admission presented to valet. Illuminarium does not validate). There are additional paid public lots in walking distance of Illuminarium (view a map here):

  • North & Line Public Parking at 385 N. Angier Ave
  • BeltLine Parking next to Kroger at 725 Ponce De Leon Ave NE
  • Ponce City Market Parking at 675 Ponce De Leon Ave NE
What is the recommended age to visit Illuminarium?

All Ages are welcome at Illuminarium. Children 12 and under must be accompanied by an adult, and children under the age of 3 are not required to have a ticket.

While we have realistic projection and loud sounds (like thunder or a rocket launch), there are no moments meant to be intentionally frightening. Some experiential aspects of the attraction may be overwhelming for younger children.
If your child is easily overwhelmed or scared, the Illuminarium team recommends you have enough adults in the group to deal with a possible departure of one adult to assist the child.

Illuminarium After Dark is open to 21+ only and valid government-issued ID must be presented prior to entry.

What family-friendly amenities do you provide?

Our Family Restroom contains a diaper changing station and is located inside the Illuminarium Café.

Are strollers permitted inside Illuminarium?

Yes. Illuminarium does not offer storage for unused strollers. Wagons or other similar equipment is not permitted.

Is the Illuminarium ADA accessible?

Yes. There is dedicated parking in the public lot behind Illuminarium with a ramp to enter the breezeway and proceed to the opposite end to our main entrance.

There are no stairs in the Illuminarium attraction, and all height transitions meet ADA requirements. As the attraction is a walking and standing experience, guests using wheelchairs may request support from any Illuminarium team member to ensure they receive assistance in finding a location where their line of sight is not disrupted by others. Illuminarium is committed to assist in these scenarios, although we cannot guarantee the behavior and consideration of all visitors. There is also limited seating inside the attraction. For complete Accessibility information, click here.

Are animals allowed inside Illuminarium?
Service animals are welcome at Illuminarium. Animals who do not meet the definition of a service animal as defined by the Americans with Disabilities Act (ADA) will not be permitted in any areas of our facility.

While visiting, Guests who use service animals must retain control of their animals at all times and should keep them properly leashed, harnessed, or otherwise under the control of the handler as defined by law. Any show of hostile behavior towards other Guests or our Team Members is unacceptable. Service animals may not be handled by or left with Team Members.

Emotional support animals and other animals are not permitted.
Are you a sensory-inclusive location?
YES! We are a KultureCity Certified Sensory-Inclusive Venue. For all the details on what this certification means and how we an make your visit an enjoyable one, please visit Illuminarium's Official Page on KultureCity.
Do you have wheelchairs available for rent?
We are a fully accessible facility, and you are welcome to bring your own wheelchair. No rentals are available.
What do I do if I have any questions about accessibility / special accommodations?

Please email us at atlanta@illuminarium.com 24 hours prior to your visit, call 404-341-1000 prior to arrival, or request help from one of our team members upon arrival at the attraction.

Miscellaneous

What are your hours?

While our standard operating hours are 10AM-5:30PM, daily hours and closures may vary. Visit Hours & Location for detailed daily opening hours. Our 21+ After Dark experience is available select evenings which can be viewed during the ticket purchase process.

How do I book my corporate event, party or other private event at Illuminarium?

Visit our Private Events page for more information on how to host a memorable event with us.

Does Illuminarium offer an educational program for schools?

Visit our Groups page to request more information on the STEAM-based curriculum we offer for grades K-12.

Is photography/videography allowed?

Personal photography is allowed, and we recommend turning off your flash for the best photos. No professional photography, tripods, or videography of any kind are permitted.

Is outside food & drink permitted?

Outside food or drink are not permitted in the attraction, in our café, or on the café patio unless specifically agreed to by Illuminarium management. When dining with us, guests are invited to let our team members know of specific dietary requirements or food allergies in advance of ordering.

What items are prohibited at Illuminarium?

Firearms or any other type of weapon (knives, box cutters, nun-chucks, mace, pepper spray, stun guns or tasers, laser pointers or any other potential weapon determined at the discretion of an Illuminarium representative) are not permitted on Illuminarium premises. Fireworks are strictly forbidden.

No bicycles, scooters, tricycles, skate boards, roller/in-line skates or shoes with wheels (wheelies) are permitted on the Illuminarium premises.

Illuminarium welcomes guests using power-driven mobility devices. Due to the nature of the attraction’s general layout, design and available space, the use of motorized equipment like Segways and electric scooters is prohibited on Illuminarium’s premises.

What COVID policies do you have in place?

Illuminarium follows all current CDC Guidelines. Masks are encouraged for all guests inside Illuminarium.

A thermal temperature check will automatically take each guest’s temperature upon entry. Additionally, PureAir ARC Technology is utilized throughout Illuminarium. This is an air purification technology developed by NASA for the International Space Station that is not only able to instantly kill pathogens via UVc light but also provide a continuous disinfection through oxidizing molecules in our air and on surfaces throughout the day.

Can I get a press pass or be an Illuminarium influencer?

For all press/media/influencer inquiries, please contact us at info@illuminarium.com.

Do you have a Lost & Found?
Yes, if you believe you have misplaced something during your visit, please contact us at atlanta@illuminarium.com with a description of the item.
I have a question that wasn't addressed here. Who can I contact?
We are here to help make your visit as enjoyable as possible. Please contact us at atlanta@illuminarium.com (please allow 3 business days for response) or call us at (404)341-1000 Sunday-Wednesday 8AM-4PM and Thursday-Saturday 8AM-8PM.