Frequently Asked Questions
The Experience
From exhilarating natural wonders to enriching cultural moments and beyond, Illuminarium delivers a sensory experience like no other.
Illuminarium is brought to life through an unprecedented blend of 4K laser projection providing guests a connected and shared entertainment journey, audio beams creating a unique and precise sound experience for each individual, in-floor haptics producing realistic sensations for visitors, and even scent, adding authentic enhancement to the immersive experience. Our cinematic immersion will place you into the middle of the narrative unfolding around you. This is achieved with no wearable hardware of any kind - this is not a 3D or 4D experience.
Strobe effects, gentle floor vibration, immersive sound, and realistic & responsive projection may all be part of the show you experience, but nothing is intended to be frightening or disorienting. The intensity of the various elements will depend on the featured show.
The experience takes place completely indoors within two rooms. Our café offers an outdoor patio that opens directly onto the BeltLine.
We constantly have new shows under development! WILD and O'KEEFFE One Hundred Flowers are currently playing, and SPACE is launching Summer 2022. Check the show calendar on our main page to see what is playing on the date you'd like to attend!
Illuminarium After Dark is available Thursday-Sunday evenings beginning at 7PM. "After Dark" experiences are an adults-only version of our daytime attraction. Ticket inclusions depend on the show and can be purchased here.
We estimate your experience will last approximately 45-60 minutes depending on the show. We encourage you to continue your experience with a visit to our indoor/outdoor cafe which offers fast-casual fare. The café also offers a full bar. You can complete your experience with the Illuminarium Shop, where in addition to souvenirs from the experience, we also have unique apparel, home decor and jewelry.
You can move around the experience at your leisure and have free range throughout. There is seating to enjoy the experience from a different perspective if desired. The experience takes place in a space of 10,000 square feet – from end to end, the space is approximately 220 feet long.
There is no wearable hardware of any kind required to enjoy Illuminarium. Our cutting-edge technology will be all you need to be fully-immersed in the experience.
WILD: A Safari Experience was filmed on location in Africa, and all animals are being projected in a 360-degree environment. No live animals are part of this experience.
Tickets
To modify the date and/or time of your ticket, visit your booking portal, Use your order number and the email address used when purchasing to log in, Select the experience that you need to change from the list on the left hand side of the screen, Select your new date/time, Click “Save Changes” at the bottom of the screen. Your tickets will be automatically updated to reflect your new selection.
You may upgrade your tickets at the box office upon arrival to Illuminarium on the day of your visit.
Illuminarium does not offer refunds for your tickets – tickets must be used on the date/time printed on your ticket. For tickets that include a timed dinner seating, no refund will be offered for missing your seating time. Illuminarium will make best efforts to honor your ticket pending availability, but no guarantees are made.
However, if your cancellation request occurs 48 hours prior to booked time, a full refund will be honored.
Any cancellation request received on the same day as the booked time will not be accepted, and the full amount will be charged with no refund.
Late arrivals will be accommodated based on capacity – you may be required to wait until the first possible open time slot. We encourage you to arrive at your scheduled time to avoid any delays. In the event a guest arrives late for the purchased ticket time, the Illuminarium team will make all possible accommodations to offer the guest the next available showing on a first come first serve basis. If unable to reschedule, all unused tickets lose validity upon the closing of Illuminarium on the date for which the ticket was purchased, unless otherwise stated or agreed to by Illuminarium management. Any decision related to extended or altered validity of admissions is wholly at Illuminarium Management’s discretion.
If you have celebrated your 3rd birthday, you are required to have a ticket to enter the attraction. Tickets can be purchased in advance here.
No ticket is needed to access the Illuminarium Shop or Café.
We strongly recommend purchasing your timed tickets online ahead of time, as this is the only way to guarantee entry for your desired day and time.
Your admission is reserved for the date and time printed on the ticket. Arrive at your specified time and proceed to the main lobby. Our All-Inclusive Experience offers All Day Access - come at any time during the daytime hours on the date printed on your ticket!
No, we can scan your ticket directly from your mobile device. Please have the tickets pulled up on your phone and have your screen brightness/contrast maximized when you get in line.
Yes, please visit our Groups page to learn about the benefits of booking groups of 10+.
Please note that discounted admission applies to the service member and up to 3 additional family members or guests.
Groups
Access
We are located at 550 Somerset Terrace in the Common Ground complex between TWO Urban Licks and New Realm Brewery on the Eastside Trail of the Atlanta BeltLine. We are walking distance from Ponce City Market and Krog Street Market.
We are located on the very busy Atlanta BeltLine - please allow extra time for parking, particularly Friday-Sunday!
On site parking is Valet Only ($3 for Illuminarium visitors with proof of admission presented to valet. Illuminarium does not validate). There are additional paid public lots in walking distance of Illuminarium (view a map here):
- North & Line Public Parking at 385 N. Angier Ave
- BeltLine Parking next to Kroger at 725 Ponce De Leon Ave NE
- Ponce City Market Parking at 675 Ponce De Leon Ave NE
All Ages are welcome at Illuminarium. Children 12 and under must be accompanied by an adult, and children under the age of 3 are not required to have a ticket.
While we have realistic projection and loud sounds (like thunder or a rocket launch), there are no moments meant to be intentionally frightening. Some experiential aspects of the attraction may be overwhelming for younger children.
If your child is easily overwhelmed or scared, the Illuminarium team recommends you have enough adults in the group to deal with a possible departure of one adult to assist the child.
Illuminarium After Dark is open to 21+ only and valid government-issued ID must be presented prior to entry.
Our Family Restroom contains a diaper changing station and is located inside the Illuminarium Café.
Yes. Illuminarium does not offer storage for unused strollers. Wagons or other similar equipment are not permitted.
Yes. There is dedicated parking in the public lot behind Illuminarium with a ramp to enter the breezeway and proceed to the opposite end to our main entrance.
There are no stairs in the Illuminarium attraction, and all height transitions meet ADA requirements. As the attraction encourages walking and standing to get the full experience, guests using wheelchairs may request support from any Illuminarium team member to ensure they receive assistance in finding a location where their line of sight is not disrupted by others. Illuminarium is committed to assist in these scenarios, although we cannot guarantee the behavior and consideration of all visitors. There is also limited seating inside the attraction. For complete Accessibility information, click here.
While visiting, Guests who use service animals must retain control of their animals at all times and should keep them properly leashed, harnessed, or otherwise under the control of the handler as defined by law. Any show of hostile behavior towards other Guests or our Team Members is unacceptable. Service animals may not be handled by or left with Team Members.
Emotional support animals and other animals are not permitted.
Please email us at atlanta@illuminarium.com 24 hours prior to your visit, call 404-341-1000 prior to arrival, or request help from one of our team members upon arrival at the attraction.
Miscellaneous
While our standard operating hours are 10AM-5PM, daily hours and closures may vary. Visit Hours & Location for detailed daily opening hours. Our 21+ Experience, Illuminarium After Dark, is available Thursday-Sunday evenings beginning at 7PM.
Visit our Private Events page for more information on how to host a memorable event with us.
Visit our Groups page to request more information on the STEAM-based curriculum we offer for grades K-12.
Personal photography is allowed, and we recommend turning off your flash for the best photos. No professional photography, tripods, or videography of any kind are permitted.
Outside food or drink are not permitted in the attraction, in our café, or on the café patio unless specifically agreed to by Illuminarium management. When dining with us, guests are invited to let our team members know of specific dietary requirements or food allergies in advance of ordering.
Firearms or any other type of weapon (knives, box cutters, nun-chucks, mace, pepper spray, stun guns or tasers, laser pointers or any other potential weapon determined at the discretion of an Illuminarium representative) are not permitted on Illuminarium premises. Fireworks are strictly forbidden.
No bicycles, scooters, tricycles, skate boards, roller/in-line skates or shoes with wheels (wheelies) are permitted on the Illuminarium premises.
Illuminarium welcomes guests using power-driven mobility devices. Due to the nature of the attraction’s general layout, design and available space, the use of motorized equipment like Segways and electric scooters is prohibited on Illuminarium’s premises.
The safety of our guests is our number one priority. A thermal temperature check will automatically take each guest’s temperature upon entry. Additionally, PureAir ARC Technology is utilized throughout Illuminarium. This is an air purification technology developed by NASA for the International Space Station that is not only able to instantly kill pathogens via UVC light but also provide a continuous disinfection through oxidizing molecules in our air and on surfaces throughout the day.
For all press/media/influencer inquiries, please contact us at info@illuminarium.com.