Frequently Asked Questions

Illuminarium is a fully immersive experience that transports you to a new world using high-resolution interactive projection, 3D audio, in-floor vibration, and scent systems. Each experience lasts approximately 45–60 minutes. Guests can expect to walk through a cinematic environment that feels real—no VR goggles needed! Content varies by experience; check our website for current shows.

No—Illuminarium is neither a museum nor an exhibit. It’s an immersive experience that surrounds you in a storytelling environment. Think of it as a virtual reality experience, but without the headset.

Each show runs approximately 50–55 minutes. 

No re-entry is allowed once your ticket has been scanned.

Yes, your Day Pass allows you to re-enter anytime on the day of your admission. Illuminarium tickets are not valid for Alura or multiple days.

Yes! Most experiences are family-friendly unless otherwise stated. Please check the website for experience-specific age recommendations.

Strollers are not permitted in the experience space and must be parked in designated areas.

Yes, Illuminarium is fully ADA compliant and accessible for all guests.

We offer a family-friendly environment; as such, attire that is considered inappropriate or that could detract from the experience of other Guests will not be permitted. We recommend wearing comfortable clothing and shoes as the experience involves walking and standing.

Yes, Illuminarium has food and beverage options available for purchase before or after your experience.

No outside food or drinks are allowed inside the venue.

Yes! Non-flash photography and videos are encouraged. Share your experience with us by tagging @illuminarium.

We periodically offer sensory-friendly showtimes. Check the website or contact guest services for the latest schedule.

No, all personal items must be kept with you at all times.

Groups of 10+ guests can book discounted tickets through our Group Sales team. Visit our Groups page or email groups@illuminarium.com.

Group pricing starts at 10 guests. For private rentals, larger minimums may apply.

Yes! We offer discounted educational programming for school groups. Contact our Groups team for more info.

Yes! Illuminarium offers private event spaces for birthdays, corporate events, and other celebrations. Visit our Events page for details.

Group tickets are non-refundable. Date/time changes may be permitted with advance notice, based on availability. Contact the Groups team for assistance.

Email groups@illuminarium.com or fill out the inquiry form on our website.

Illuminarium has multiple locations. Visit our website and select your city to see venue address, hours, and directions.

On-site parking available.

Each venue has recommended transportation options listed on its page. We suggest rideshare for ease.

Yes, all Illuminarium venues are ADA accessible, including restrooms and entrances.

No—there are no discounts at this time. But please check out our social platforms for any new announcements.

Service animals trained to assist guests with disabilities are welcome. Emotional support animals and pets are not permitted.

Please visit the box office. Lost items are held for a limited time.

All tickets are non-refundable. Please ensure the date and time of your ticket before purchase.

We will do our best to accommodate late arrivals, but entry may be delayed depending on capacity and showtime availability.

Personal phones and cameras are allowed except for the Rolling Stone Presents: Amplified Experience. Professional cameras/equipment require prior approval.

Please contact our Groups Department at groups@illuminarium.com for more information